My name is Mischa Fahl and as the MD of this boutique employee relations practice, I specialise in the resolution of difficult, complex and contentious workplace complaints. At the simplest level, I manage the difficult discussions with challenging employees.
At the most intricate level, my key skills and competence are in the conduct of complex mediations and investigations.
As a nimble boutique consultancy, we are able to deliver a professional timely and
personalised service to our clients regardless of the geographical location.
Harassment, Bullying
& Discrimination.
My focus throughout any process is the delivery of cost effective , realistic and practical outcomes for my client. In matters involving possible bullying, harassment, discrimination, inappropriate behaviour and misconduct, I conduct detailed and thorough investigations. With the support of my in-house Barrister, both the process and the consequent reports are robust and legally compliant.
All investigations and reports are in a format and of a standard mandated by the Queensland Crime and Corruption Commission.
Fahl ER is highly regarded as a reliable provider of services that require
confidentiality , insight, thoroughness and impeccable,
watertight documentation.
Resolving Workplace disputes
I am committed to resolving workplace disputes in a respectful, diligent and professional manner. My protocols and procedures are mandated by the Australian Institute of Mediators and Arbitrators.
Equally so I am dedicated to ensuring that my clients achieve a successful resolution in respect of any matters that may go before the Human Rights and Equal Opportunity Commission, the Queensland Crime and Corruption Commission, the Fair Work and Queensland Industrial Relations Commissions and the Anti-Discrimination Commission.
My ongoing success in representing my clients in these jurisdictions is a testament to my experience, professionalism and competence.
With a true commitment to treating all parties with the utmost respect we believe even the
most fractured and challenging relationships can be restored and rebuilt.
Education and Coaching
Coaching and mentoring of senior employees in all aspects of people engagement, particularly around the management of challenging employees and interactions, is an incredibly enjoyable and integral part of my practice.
The nature of my skills and qualifications enables me to provide education and training in the identification, prevention, and management of bullying, harassment and other conduct inappropriate in the workplace.
Workplace Reviews
Often termed ‘Cultural reviews’ my experience in this field is unique within Queensland. Having conducted processes for an extensive variety of clients across industries from the Queensland Police Service to a large, diverse and remote Health network my research work has contributed to significant positive change within each entity.
My willingness to travel, often at very short notice, is another important attribute of my service ethos.
My client’s perspective…
Ross Barnett (APM) Queensland Racing Integrity Commissioner and Former Queensland Police Deputy Commissioner
“I engaged Mischa to assist me in resolving a significant and sensitive workplace conflict at the Queensland Racing Integrity Commission. I was confident to engage Mischa as I am familiar with the quality of her work from a workplace cultural investigation she had undertaken for the Queensland Police Service during the time I was the Deputy Commissioner. The nature of the conflict at the QRIC required a skilful and considered moderation process and Mischa did an outstanding job in interviewing the parties, identifying the key issues, mediating face to face and providing me with resolution options. The matter was quickly and successfully resolved in a very timely manner thanks to Mischa’s professional, independent and empathetic approach. I will have no hesitation in engaging Mischa in the future for the independent investigation and resolution of conflict and inappropriate behaviour in the workplace and recommend her to other organisations accordingly.”
Tim Longwill, Partner – McCullough Robertson
“The firm has had excellent success in engaging Mischa Fahl to conduct workplace investigations. Mischa is a professional operator and prides herself on achieving timely and cost effective results. She is communicative and experienced. I believe that Mischa’s greatest strength is that she is able to operate in sensitive and often emotionally charged environments. Our experience has been that her abilities have enabled the resolution of matters quickly which directly influences workplace morale and reduces cost.”
Gerard McDermott – Executive General Manager – Suncorp
“We engaged the services of Mischa to conduct an independent investigation relating to an employee complaint that was of a highly sensitive and complex nature. As part of this process I got to meet and work closely with Mischa and see first hand how she operates. I must say I was extremely impressed by her professionalism, experience and knowledge as well as her expertise and skill demonstrated through the interview process. As we worked through this process it became clearly apparent that we made the right decision in engaging the services of Mischa and I know that the outcome would have been far suboptimal if we had attempted to manage this internally.”
Roger Fitzpatrick – Former Executive Director, Department of State Development
“I write to formally thank you for your excellent work in resolving our recent complex grievance. Whilst it is the case that only you and I can appreciate the complexities and sensitivities associated with the case, other senior executives, including the Director General were aware. They have all passed on their appreciation to you. You were able to win the confidence of all the parties involved and broker a win/win outcome which is testament to your superior skills in this challenging area of ER. You came highly recommended to me as the best person for the job and that recommendation was more than vindicated.”
John Gilmour – Chief Executive Officer, Ronald McDonald House Charities
“Mischa provided exceptional guidance on a process and assisted with facilitation in team building and professional relationship work with our senior leadership team. The process was simple and respectful and Mischa’s skills in direct conversation and facilitation enabled the outcomes to be highly successful. In a period of over 8 weeks the individual members committed to key improvement strategies. I have worked with Mischa in a number of settings now over a number of years and continue to find her skills, knowledge and approach highly successful, she is without doubt my “go to person”. This recent work has been transforming for us.”
Kate Venables, Director – CatholicCare -Social Services
“Mischa’s name is synonymous with both wisdom and support in the complex HR/IR world and has been my go to person for more than a decade. I cannot speak highly enough of the experience, insight and guidance she has provided over these years and my utmost confidence in her capacity to ‘sort it all out’.
Over the course of this time, I have been lucky enough to have Mischa provide workshops for our Leadership Team in CatholicCare SWQLD as well as one-on-one support through tricky situations – and each time emerge slightly better informed, and evermore grateful for Mischa’s support in this specialist area.”
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